Training picks up where procedures leave off, and they should work together to make sure employees are doing the job the way you want it done. Much training can be done on the job, but sometimes it is worth putting together materials to make the process go more smoothly. Training … Read More
When should you write down how you want things done by employees? When: You keep explaining the same process over and over. A certain process occurs so seldom that everyone forgets how to do it. You want everyone to do things the same way. You want to set a baseline … Read More
One question that often comes up in audits, whether ISO-9001, AS-9100, or food safety, is whether or not your people are qualified to do their job. How do you know that they are qualified to turn out a quality product every time? How do you know that they know how … Read More
Whether you are trying to introduce consistency to tasks being done or to make it easier to train new employees, work instructions, sometimes referred to as standard work, can make life much simpler. It is easy to see how specific instructions on how to do a job would be helpful … Read More
It can be challenging to keep track of which employee has had what training, even in a small company. One good way to track it is with a training matrix: A matrix like this lets you quickly find out what training an employee has had and needs (you can easily … Read More
There are lots of reason to focus on safety in a business, starting with taking care of employees and reducing their families’ distress. But there is a bottom-line argument for it, too: as injuries go down, profit goes up. Worker’s Comp premiums go down. Product quality goes up. Less time … Read More
In its standards for quality management systems, ISO-9001 has a lot of sections relating to how the production floor works and how quality is maintained. One section that is sometimes overlooked, 6.2.2, addresses personnel qualifications, competence, and training. In particular, it discusses: – how a company determines the required competencies for … Read More